Search results for "internet banking"

showing 3 items of 3 documents

Digital Banking in Northern India: The Risks on Customer Satisfaction

2021

The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has to become accustomed. This variance means that customers would have to make some changes to their routine. This can constitute risks in terms of maintaining customer satisfaction at previous levels. These risks are associated with customer retention because a service or product needs to be aligned with customer expectations to avoid them switching to other service providers. Moreover, it can also have an effect on reputa- tion. Offering digita…

Customer retentionInternet banking -- India NorthService industries -- India NorthStrategy and Managementmedia_common.quotation_subjectEconomics Econometrics and Finance (miscellaneous)digital banking; customer satisfaction; SERVQUAL model; risk management; service quality; digital transformationrisk managementservice qualityRisk management -- India NorthInsuranceFinance -- Technological innovations -- India NorthAccountingHG8011-9999ddc:330Quality (business)Marketingmedia_commonService (business)Service qualitydigital bankingSERVQUAL (Service quality framework)customer satisfactionDigital transformationSERVQUAL modelService providerBank customers -- India Northdigital transformationCustomer satisfactionBusinessBanks and banking -- Technological innovations -- India NorthReputationRisks
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Banks Digitalization - A Challenge for the Romanian Banking Sector

2019

Abstract The banking system has undergone several transformations since its beginning up to now, some as a result of adapting to customers’ requirements that have become increasingly sophisticated, and others as a result of the economic and political contexts that have passed, which again – have required its adaptation. Regardless of the situation, the banks have undergone a large digitization process, a process that is now in progress and which in the coming years can cause a significant change in the banking we knew about 10-15 years ago. Through this paper, I propose to analyse the situation of the banking system in terms of adapting to these challenges, at the level of Romania, in the c…

Entrepreneurship050208 financeHF5001-6182Social PsychologyProcess (engineering)Romanian05 social sciencesEconomics Econometrics and Finance (miscellaneous)Context (language use)language.human_languagePoliticsMarket economyOrder (exchange)digitization0502 economics and businesslanguageBusiness Management and Accounting (miscellaneous)Business050211 marketingBusinesson-line bankingAdaptation (computer science)internet bankingDigitizationStudies in Business and Economics
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An Analysis of the Romanian Internet Banking Market from the Perspective of Cloud Computing Services

2013

Abstract The Internet banking today is not something new anymore; all the banks in the Romanian market (and not only) are offering different forms of Internet banking which is ultimately a service in the cloud. In terms of cloud computing, Internet banking represents SaaS for the users, an application which uses Internet for making payments, viewing information, making deposits and so on. In this paper we briefly analyse the Romanian Internet banking market and compare some of the most popular Internet banking platforms. We will also draw some conclusions about this market in the context of the new Cloud computing delivery models.

Service (business)Mobile bankingbusiness.industrySoftware as a serviceInternet privacyGeneral Engineeringonline bankingEnergy Engineering and Power TechnologyContext (language use)Cloud computingelectronic bankingcloud computing.CommerceSMS bankingRetail bankingmobile bankingThe Internetbusinessinternet bankingProcedia Economics and Finance
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